EXCHANGES & RETURNS

  • EXCHANGES & RETURNS
  • RETURNING YOUR PURCHASE

      As soon as you’ve decided you’d like to exchange or return, let us know. You have 28 days from the date you received your order to follow the below steps:

      1. Sign in to your account and under My Orders, select the order number containing the item(s) you would like to return.

      2. Click on the "CREATE EXCHANGE/RETURN" button and choose the reason for return. If you’d like an exchange, select your preferred size.

      3. Check the box to agree with our Return Policy. We’ll then send you an email with your return instructions.

      4. Sign the returns proforma invoice included in the box with your order. Make sure you leave your package open so the contents can be checked.

      5. Arrange your free collection with the courier who delivered your purchase:

      UPS

      To return with UPS, drop off your purchase at your local UPS store or call to book a collection.

      DHL

      For returns with DHL, you can book your collection online by clicking the link provided in our returns email. After making sure your country/region is correct in the top-right hand corner of the page, enter your 10-digit waybill number. This is located under the barcode of your printed returns label. Review your details and select a convenient day and time for DHL to collect your parcel.

      You can also book by phone by visiting dhl.comand selecting your country to find the relevant telephone number. Remember to quote our account number found in the returns email.

      Premier

      If you placed an order using our Premier service, you will be contacted within 24 hours to arrange a collection.

      To ensure your return is covered by our free returns policy and reaches us promptly, items must be returned from the same country to which they were delivered. Orders sent back from a different destination may incur additional charges or be delayed by customs.

      We prefer that items are returned to us via our own service so that they are protected and insured. You can return using any secure means, but we may not accept liability. Please email us if you intend to do this and send your purchase to our address.

  • RECEIVING A REFUND
  • REPEATED RETURNS
  • OUR POLICY